R12- Document number is not generating properly

[kavitha.k]

Hi

The issue is in R12. When ever we do a quick payment, the payment gets a document no gnerated properly, but the issue comes when we select manual payment ie when we do a manual payment and as we press tab the document no is generated properly and we go ahead entering all the details and as we save the transaction the document number changes to the payment reference number.
On verifying the Payment details in Payment Manager --> Payments the
paper document number is blank and when we verify (query) in the payment window we see the payment reference no as the document no.

Any kind of help will be appreciated.

Thanks
Kavitha

[karthikeyanp1981]

Switch to Oracle Payables Responsibility
Navigate to Setup > Payments > Payment Administrator

Click the Go to TASK button next to Payment Process Profile.

Query for your Payment Process Profile, and check the processing Type Column.
If the value is Electronic for your PPP, then it is intended, the system will pick only Payment refernce number instead of paper document number.
If the value is Printed, then it must be printing the check numbers...

[kavitha.k]

Hi Karthik

Thanks for the response. I have checked the setup , the value is printed only which means it has to take the document number only instead of payment reference number.
Any one can help on this ?

Thanks
Kavitha

[kishorebhupati]

Hi Kavitha,
Had you checked all the setups as in Disbursement system options it has to be Based on only payment method.
In Document information Paper Stock Type change to Prenumbered Stock.
Hope this will help in resolving issue.


Kishore.B
kish_gv[@]yahoo.com

[kavitha.k]

Hi

thanks for the reply, but paper stock type is already prenumbered stock only, but still we are facing this issue. Any help ?