Changes Coming For Your MetaLink Account

[admin]

Important Changes Coming For Your MetaLink Account
Updated - 15 May 2006

1. MetaLink Login ID To Change to Your Email Address

Starting the weekend of May 19, all MetaLink users will be required to change their existing MetaLink account and use a valid email address as their user ID to replace their current MetaLink user name.

With these changes, you will be presented with a one-time conversion page that will display the email address that is currently in your MetaLink profile. You will be asked to confirm if this is your current email address that you wish to use as your new MetaLink user ID, your password will be reset, and you will be emailed a new password.

The second time you log into MetaLink, you will be required to use your email address and change your password. Customers with multiple MetaLink accounts or multiple email addresses will be taken through some additional steps to enable them to update all their accounts.

For example, Fred Bloggs? current MetaLink user ID is fbloggs ? he will be required to change this to fred.bloggs@email.com when he first logs in after this change has been applied to MetaLink.

Although our future plans are to transition to Single Sign On, this change will only impact MetaLink and will not impact sign ons for any other Oracle websites. This change will not impact any other MetaLink functionality, including SR history and reporting, or any personal settings or privileges that you currently have. It is simply a change to your login ID.

Refer to the MetaLink Email Address Login Changes FAQ (note 369689.1) for further information.

2. Access to MetaLink Will Be Restricted for Users With Expired Support Identifiers (CSI)

In addition, MetaLink users with no active Support Identifiers (also known as CSIs) contained in their profile will have their MetaLink user access restricted to their MetaLink user profile until such time that they add a valid CSI to their profile. This identifier is distributed with the support contract and is required to access Oracle Support Services. This will not affect the ability to complete the re-registration process. Refer to Entitlement for MetaLink access FAQ (note 361177.1) for further information on this topic. This change will only affect a small subset of MetaLink users.