Error on Format & Print - R12 Payment Manager

[amjibart]

Hello guys

When I complete raising a payment process request in R12 payment manager, once I select on the format and print am getting this error

"This payment instruction cannot be formatted. The payment document is already in use by payment instruction 175626. You must complete recording print status of the payment instruction still in process.
ORA-20001: in Package IBY_DISBURSE_UI_API_PUB_PKG Procedure IBY_DISBURSE_UI_API_PUB_PKG.perform_check_print"

I'm not sure on how to go about this...will greatly appreciate your help

[karthikeyanp1981]

Hi,

this is a very common error, it indicates nothing wrong with the application, it means you already have a payment instruction pertaining to the same payment document which is incomplete .... hence you have to complete that first before making next payment batch ...
Make sure all the payment process requests are in the status of Confirmed payment and Print status has been confirmed on the payment instruction ...

Regards,
Karthikeyan

[amjibart]

Thanks a lot for the clarification...apparently some one already did that but that clears the part I did not understand.

Thanks a lot

[freeman_ag]

any update

i have face the error

[karthikeyanp1981]

Hi Freeman,

as said earlier, it is not an error as such with the product ... It is the non compliance with the process ... Complete your pending Payment Process requests which would release the payment instructions/payment documents.... Once done, this error would not appear again ....

Regards,
Karthikeyan