Refund to Customer

[erp11]

Hi All,

Can any one help to provide the steps to refund to customer in AR.

We are using 11i( 11.5.10.2)

The invoice was entered for 10000 and receipt also applied for 10000 in AR. And the Receipt was applied to multiple invoices.

Now Credit memo entered for 5000.

Can any one provide the steps how to refund to Customer.

It is littlebit urgent.

Thanks in advance.