RMA-but credit memo is not generated

[latha_bv]

Hi Folks,

I have booked the RMA(Returns) My line status shows that line is closed, but it is not generating Credit memo/invoice. I need your help to know, why it is not generating Credit Memo.

What are the concurrent programs do I need to run for returns in OM for generating Credit Memo.

I do have one more return with status of "awaiting fulfillment". can you explain me how and when this status occurs and what is the next step.

Please help me.

Thanks in advance
Latha.

[ahmadbilal]

For First Check weather the work flow back ground process is running ?
please also check the line flow of return order type