Chargeback Tab not seen on the form - AR 11i

[benny]

Version R12/11i? = 11i
Instance PROD/TEST/VIS? = Test
Module? = AR
OS? =

Hi Members,

I'm trying to do a Chargeback for one of our customers in one of our OU, however I'm not able to see the Chargeback Tab when I go to the Receipt screen. I'm able to see the same for Other orgs when I change responsibility. Could someone advise what is the setup that is preventing the Chargeback tab to be seen.

Your replies are appreciated.

Rgrds
Ben[?]

[tgs100]

Did you go through the whitepaper published in metalink id 203245.1?

This is a bit old document, some of the profile options mentioned in this document are now part of system options in AR.

Also check if there are any personalization done.

Cheers,
Saravanan

[benny]

Thanks TGS [:)] The document help me fix the issue. The issue was with the Transaction type setup.

Rgrds
Ben[?]