AR Transaction is incorrect

[yingsras]

Hi everyone,

I have an AR Transaction and already performed receipt. Then I just found that the invoice is incorrect and need to change.
So I reverse the receipt and back to AR Transaction. But the incomplete button is disable. And the AR Transaction Form is gray out.
What should I do in this case? Adjust this invoice with Credit Memo and create the new Transaction. Is this the good way?
Please Advise?

Thanks,
Ying

[stalinvstalin@gmail.com]

yes adjust this invoice to C meemo and create a new Transaction.

the invoice may be created in your previous periods,transfered to GL and accounting is created in GL.

so the balance in this account to be cleared.

Regards,
Stalin