Policies And Procedures

[Irfan]

Hello All,

I am currently working on an Implementation project (R12i with 10GiAS and 10G Grid) which is in Design Phase. The client wants us to prepare a Deck on Policies and Procedures that one will follow during the following activities:

Backup and Recovery
Cloning
Patching

I am not interested in the method but in policies that one should look out for in a 24X7 environment. If would greatly appreciate if anyone can forward such contents (docs, PPT's, Deck's...) or help me with ideas.

Regards.
Irfan Momin
Oracle Applications DBA