RMA-but credit memo is not generated

[latha_bv]

Hi Folks,

I have booked RMA in OM and my line status shows closed. But I am unable to see my credit memo.

can somebody help me to know what could me the reason for not generating Credit memo in OM.

Thanks in advance.

Latha Naveen.

[mrankurmodi]

Could you please send me screenshots of Cycle Status of SO?

[latha_bv]

Dear Friend,

My RMA Cycle status was as below.

1. When I book the order - "awaiting return"
2. when i Received the receipt - "Returned"
3. when i run work flow background program- "Awaiting Fulfillment"

but still it is not generating Credit Memo.

Please correct me, if i am wrong.

Looking forward suggestion.

Thank you.
Latha

[debarchan.ghosh]

hi
Latha
do u receive against ur rma order. after receive the rma order status of rma changed to closed. u can see the rma from ar interface. after running the auto invoice request, then you see your credit memo from transaction and related invoice get adjusted automatically.

with regards

Debarchan