Return material Authorization (RMA)

[selk.reddy]

Return material Authorization (RMA)

Enter the sales order by entering line type return in return tab line items tab.
Enter the return reason and reference number of sales order.
Book the sales order. Run the work flow back ground process. See the line status changed to awaiting for return.
Switch to inventory. Receive material into receiving inventory.
Run the workflow background process.

[zeenat khan]

How can we incorporate hierarchy in return order process i.e I want to add approval process in case of order return how can I do this?

[selk.reddy]

Hi Khan,

You can do that also.Use return with approval work flow.I mean line flow is return for credit with receipt approval.and associate your approval hirechy.If seeded work flow doesn't meet requirements ,customize the work flow as per your businees standards.

[ahmadbilal]

Create Transaction Type To access the form from the order management
navigation menu choose
Setup -> Transaction Types -> Define.
Enter a name for the order type in the Transaction Type field.

Check Fulfillment flow <b>Return With Approval</b>.
in Short you can define new transaction type and assign approval to handle your problem

[sajeedmujawar]

Is this below possible for RMA:

1. Item is shipped to customer from Inventory Org "01"

2. As item was found defective at the customer site, we want to receive the item back into another Inventory Org "02" - Which is a repair shop

Is this possible some way?

[jainvi]

Hi Sajeedmujawar,

You can change the inv org to 02 while creating sales return. If you want to get inv org defaulted to 02 while creating return sales order, then define a new transaction type for sales return and define the default inv org as 02 there.