RMA - Credit Memo / Notes are not generated

[Maverick]

Hi All,

Returned goods (RMA order) its duly approved however the credit note is not been generated and it says RMA is now showing as a closed Order. When I checked the cycle status also its like usual order entry close.


So what are the possibilities in which case the Credit Note is not generated. or Wat else i need to check.


Thanks,

[dipti1102]

Hi,

Did you run, Auto invoice program from AR module.

Just check in AR Interface table if the Return Sales Order exist or not.

Did you check inventory to see items are received in your inventory?

Do let me know if any problem arises.

[Maverick]

[quote]Hi,

Did you run, Auto invoice program from AR module.

Just check in AR Interface table if the Return Sales Order exist or not.

Did you check inventory to see items are received in your inventory?

Do let me know if any problem arises.

<i><div align="right">Originally posted by dipti1102

[harihar1977]

if u could have given the original sale order number in description in the flexfield at the time of making RMA then automatically the credit memo would have been raised

Rgds
harihar

[Maverick]

Hi Hari,

The sales order number is given in the flex field as well.. thats the key issue.. am not still able to find the cause...

Thanks for your efforts. Please let know if you have any other thoughts .....

warm regards,

[Maverick]

Hi Dipti / Hari...

Thanks for ur inputs ...

Anyway i was able to identify at the last moment... its an example.. like we think in broader perspective however we miss out the simple basics....and without much input details from the user and process gap... which cause time and pain ...

Reason : APP-11987 Conversion rate for the given date, currency code, set of books and conversion type has not been defined (which is not been expressed by the user after few discussion caz he/she is aware of that .... anyway its quite nice experience to go back to basics....


Thanks, Mav