Invoice paid but still open - AR

[benny]

Version R12/11i? = 11i
Instance PROD/TEST/VIS? = Prod
Module? = AR
OS? =

Hi Members,

We have received a payment (Receipt for us) from one of our customers, however that receipt was not applied to that invoice. Now we need to knock off that invoice without hitting the Bank Account (Revenue).

We plan to create a Credit memo and knock off the same, could anyone advise in this type of situation what type of Accounts one would use?

Your replied are appreciated.

Regards
Ben[?]

[tgs100]

You don't want to apply the receipt against the invoices forever? I don't understand the reasons behind this. However you can follow the below steps

1. Find out the credit account for that particluar receipt (Unapplied Account).
2. Create credit memo with debit account as same account found in step1 (Unapplied Account). Change this account before "Completing" the credit memo.
3. Apply credit memo against the invoice.

Cheers,
Saravanan