Invoice validation problem

[razashahaca]

dear brother, i am finding the following error after applying an invoice to prepayment.
Note this is appearing when i am validating the invoice.
your support required.

"Unexpected error occurred during tax calculation. Exception: User defined Exception. Please contact with your system administrator"

Thanks in anticipation.

ALI

[karthikeyanp1981]

Please confirm whether you have performed the following steps or not :

1) This error happens only for this particular prepayment application or for all prepayment application.
2) I presume you are in release 12, in which case, have you setup E business tax setups correctly ...
3) Is there any new changes you have made to the instance .... (Patch application, cloning etc )

Please check metalink also .. lots of known issues being reported for this error message ...

Regards,
Karthikeyan

[razashahaca]

Dear Brother, many thanks for taking time, please note the following.
-i am using R12.05.
-searched a lot from metalink but could not found any thing relevant.
-yes the problem is only with a particular invoice on which no tax impacts are there as its just an adjustment.
-All other invoices including prepayments are calculating tax app.and no such error is being countered.

Thanks, Ali

[karthikeyanp1981]

Did you have a chance to check these note references ..
455598.1, 552705.1, 470603.1, 879498.1, 468715.1, 467278.1

[razashahaca]

Dear brother, i am really thankful for your replies.
i have tried these one, but i dont think this will fit in my case. As there is not involvement of tax in this particular case. Tax is setup appropriately.

BR,

ALI

[AmanKhan]

Hi Raza,

I have also encountered same error multiple times but the cause of error is unknown. The main reason can be the data corruption at backend. Error will disappear from invoice after some database restart or because of some other reason. I can't explain the exact reason ?

You can log SR for the error and they will provide datafix for the error.

Regards,

[razashahaca]

dear aman, many thanks for your support, i am going to raise SR, but you know the response time of metalinke[?]. so waiting for some solid solution by someone who has resolved it by himself.

BR

ALI

[AmanKhan]

You can raise SR.
Meanwhile you can shutdown & restart database all services then try to validate invoice.

Let me know if error is resolved.

[anshu_678]

hi

kindly check your tax setup where you have defined on the header level or line level .
or is there any DFF defined from the HR side check it that also .
Regards
Anshuman