Oracle Functional Support

[manav]

HI

This is Manas I am new to Oracle Financials , Can any one please explain me what does Post Implementation Support means ,, Like Supporting various Functional Modules

Can any pls send me any Document or notes on supporting
Various modules (Functional Side)

Thanks
Manas
rinkse@yahoo.com

[SIVAKUMAR_G]

Hi

Post Implementation support refers to the following

At the time of mplementing the solution you follow the Project Management methodolgy and cover everything as per Project plan and the project gets signed off and the Implementer goes away or they thmselves will do the Post Implementation support if the contract stipulates that

You will come across lot of issues after a set up is completed and the software is put into use.

Following are examples of what can comprise of post implementation support

a) Set up changes to suit Business Requirement
b) Data Corruption Issues
c) Report Modification or New Report creation
d) performance Issues
e) Functionality changes
f) New Business Process (E.g Initially when Software is implemented Approved Supplier functionality is not used. Now if you want to use that functionality, then it becomes a Post Implementation support
g) Forwarding the WF notifications in the absence of concerned person for approval is not available
h) New User Creation and assignment of Responsibility
i) problems in Data Loading and correcting those issues


You cannot have 100% perfect Implementation whatever good Project Plan you have and there will be Gaps which need to be filled up in Post Implementation support

Hope this helps

Regards
Sivakumar

[manav]

Hi Siva

Thanks very much for the reply , i really appreciate
DO u have any sample Questions on what kind of issues are there
i mean to say some sample questions

Thanks
Manav