how do we Release holds

[gvnaresh84]

Hi...
can anybody help me regarding releasing holds..

In order management,when we place a hold for a customer how do we release permanently.

I am releasing the hold by hitting the button Actions and "release holds"
for that order it will be released.but for the next order it is again saying that ---there is hold for that customer.
i want to release the permanently..

Thanking you.....in advance..

[ahmadbilal]

if this hold is not required anymore then ineffective this hold by entering end date in define hold windows

[dipti1102]

Hi,

If you release hold through action button on Sales order form it will release hold only for that particular sales order. This is the functionality designed by the Oracle.

To make the hold void you need to give end date, the date after which you dont want the hold to be active. I think hold can also be made inactive

[gvnaresh84]

Thank you very much Dipti......[:I]

[rajaryanreddy]

Hi,
When we apply holds we can apply holds to existing orders and future orders too.
The release holds:
Go to Order Organiser window.Click on tab Holds Information.
Provide the hold name and query for all orders which are on hold.
Select all those order at 1 shot and Actions-->Release holds.
So all previously order s get released from holds.
Now run the Conc programs
1.Outstanding holds report
2.Release expired Holds
which ll show the outstanding holds and it ll release all expired holds

[harihar1977]

i thnk hold come itno picture in order managment for a particular customer when during customer creation we give maximum order per annum and maximum revenue billed also, what we have to keep on increasing or just keep both the column then it will not go into holds at all
Rgds
Harihar

[gexsfox]

Hi ahmadbilal

I have a requirement to send a notification to the credit manager, when the order goes on credit check hold I have done all the setups for the order to go on credit check hold. What I need now is to do the setup to send the workflow notification to the credit manager.

Your assistance will be greatly appreciated

Thks in advanced

Jerry

[sivasubbusn]

Hi,

Check out the customer profile class for credit holds.