ERPstuff - Oracle EBS Community

1-When we have receive the payment from a customer and entered it in to the system, after transferring the data in to gl we have then closed the period of ar what we should do if we have to refund the deposit when
* The period is close when
* It is not
2-one of customer has returned the goods and now he exchanged it with the other(goods)with the price difference i-e if
* when we have to pay 2000 to him or
* when he has to pay 1600 for that

hi
regarding the second query,you can either refund or go for onaccount credit
regards
rao

hi
regarding the first query ie closing of period in ar,i hope there is one status close pending,if any unposted item is there you cant close the period.
hope this wil help you
regards
rao
chennai
india

if the transaction was of posted status as the other and if it is no then what would be the procedure
and in the 2nd if we have refund by check nothing like on account then..
....

if the transaction was of posted status as the other and if it is not then what would be the procedure??
and in the 2nd if we have refund by check nothing like on account then..