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RMA-but credit memo is not generated
Posted: Mon Aug 04, 2008 9:36 pm
by latha_bv
Hi Folks,
I have booked RMA in OM and my line status shows closed. But I am unable to see my credit memo.
can somebody help me to know what could me the reason for not generating Credit memo in OM.
Thanks in advance.
Latha Naveen.
Posted: Tue Aug 05, 2008 2:20 am
by mrankurmodi
Could you please send me screenshots of Cycle Status of SO?
Posted: Tue Aug 05, 2008 4:43 am
by latha_bv
Dear Friend,
My RMA Cycle status was as below.
1. When I book the order - "awaiting return"
2. when i Received the receipt - "Returned"
3. when i run work flow background program- "Awaiting Fulfillment"
but still it is not generating Credit Memo.
Please correct me, if i am wrong.
Looking forward suggestion.
Thank you.
Latha
Posted: Tue Aug 05, 2008 7:11 am
by debarchan.ghosh
hi
Latha
do u receive against ur rma order. after receive the rma order status of rma changed to closed. u can see the rma from ar interface. after running the auto invoice request, then you see your credit memo from transaction and related invoice get adjusted automatically.
with regards
Debarchan