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Credit memo adjustments

Posted: Tue Dec 23, 2008 10:05 am
by M123
Hi experts,

I created a Credit memo in AR and applied to an invoice,but i want to make a small ajustments to the credit memo under memo lines.So I unapplied the credit memo and tried to make the changes.But it is not allowing me to do any adjustments to the credit memo although it is un applied.Please tell me a way to make the necessary changes in the same credit memo it self.

Regards,
MPH.

Posted: Tue Dec 23, 2008 12:07 pm
by oteixeira
Hello.
What type of adjustment are you trying to record? Invoice Type? You must enter an adjustment with Line type.

Octavio

Posted: Tue Dec 23, 2008 1:38 pm
by M123
Yes i want to do an adustment to a line item(memo line).But i cant do it.

Posted: Tue Dec 23, 2008 1:46 pm
by oteixeira
Hello.

Are you trying to change the amount in the lines form? If the transaction has been posted to GL the system will not allow you to do it. Can you incomplete the transaction? If you incomplete it then you will be able to change the line amount.

Octavio

Posted: Tue Dec 23, 2008 11:16 pm
by M123
Thats the thing,it is still not trnsferred to GL.It doesnt allow me to incomplete even.If it allowed me to incomplete i would have done.How can I do the necessary changes.

Thanx octavio for your repplies.appreciate it a lot.

Regards,
MPH

Posted: Mon Dec 29, 2008 6:39 am
by oteixeira
Hello.
Once you apply a transaction there is no way to uncomplete it, even if you unnaply it.

Octavio

Posted: Tue Dec 30, 2008 12:42 pm
by M123
Thanx Octavio..

I raised a debit memo to cancel the credit memo and raised the correct credit memo.

MPH