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The following document by Karthik explains about the new feature of R12 SLA.

topic.asp?TOPIC_ID=5834

This is to inform that the above document is only part 1 of the SLA document prepared by the author, which contains only theoretical aspects of SLA.
Part 2 of the document will contain the setups related to most of the SLA features, which will be released based on the feedback / response from members.

Karthik This Is the Best Document In SLA.
THANKS A LOT

THANKS
NILETRA.

this is good doc ,thanks

thanks,
Moutaz

Thanks !

It a great piece of work and has cleared the basics about the SLA. we are expecting the v2 soon.
Thanks & Best Regrads
Zat Mian

Its a nice document. Please release its second part [:)]

That is a very good and informativ topic, thanks for contribution.

Thanks a lot.. it's very useful to learning stage for SLA

This document is really an excellent version to understand the SLA from scrab.
It will also more helpfull, if we all got the version II, in which we also clear our confusions (if any) by seening the screenshots.

Thanks,
Kamran

Hi Admin

Thanks for this beautiful document for SLA, we need more clarification about the sources in the SLA to can make a change the default SLA according to business need.

Thanks again
Hisham

Thanks for the Document.

Regards,
Satish.

thanks for the doc

can u provide the second part also


thanks

excellent document

Thank you very much!!!


[:)]

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excellent document , thank you