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Chargeback Tab not seen on the form - AR 11i

Posted: Tue Dec 15, 2009 9:40 am
by benny
Version R12/11i? = 11i
Instance PROD/TEST/VIS? = Test
Module? = AR
OS? =

Hi Members,

I'm trying to do a Chargeback for one of our customers in one of our OU, however I'm not able to see the Chargeback Tab when I go to the Receipt screen. I'm able to see the same for Other orgs when I change responsibility. Could someone advise what is the setup that is preventing the Chargeback tab to be seen.

Your replies are appreciated.

Rgrds
Ben[?]

Posted: Tue Dec 15, 2009 12:16 pm
by tgs100
Did you go through the whitepaper published in metalink id 203245.1?

This is a bit old document, some of the profile options mentioned in this document are now part of system options in AR.

Also check if there are any personalization done.

Cheers,
Saravanan

Posted: Wed Dec 16, 2009 9:19 am
by benny
Thanks TGS [:)] The document help me fix the issue. The issue was with the Transaction type setup.

Rgrds
Ben[?]