How to change customer status

[P_MANMOHAN]

Hi friends,

In Oracle Advance Collections one of my customer status became Delinquency. How can I change the same from <b><font color="red">Delinquency to Current</font id="red"></b>

I run some reports like IEX:Scoring Engine Harness and IEX:Stategy Management. Still it is showing the status as Delinquency.

Am attaching the Screen shot of the same. Pls find and give me ur suggestions. Its urgent.

Rgds,
Manmohan

[AmanKhan]

Hi

"Set Up Delinquency Status Score Ranges, that determine the status of a transaction." . Try to reset those score ranges and study implementation guide there u will find setup details, if i m not wrong u r running the above mentioned programs for Convert Case Delinquencies available in implementation guide but i doesnt change back the status to current.

thanks,

Aman