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Service Request "Action Plan"?
Posted: Tue Nov 04, 2008 2:37 pm
by jos
Hi,
What are the steps for Service Request "Action Plan"?
Or, How to make it?
Jo.
Posted: Mon Nov 10, 2008 5:09 am
by lukman
hello,
could you be more specific about your question? thx
Posted: Wed Nov 12, 2008 3:13 pm
by jos
Hi,
Thank you for the reply.
TAR(Technical Assitent Request), or SR(Service Request)
For this Service Request we provide Action Plan.
If we have a problem with our instance and we raise a SR, then we have to provide some steps ie Action Plan. How to make this action plan? What is the steps (information) need in this Service Request?
Thanks,
Jos
Posted: Fri Nov 21, 2008 1:16 am
by lukman
CMIIW, when you raise SR they asked you to give them step by step to reproduce the problem. After they analyzed your problem usually they will give you action plan on how to solve your problem. Does that help?
Posted: Fri Jan 16, 2009 4:25 pm
by jos
Hi,
Thank you for the answer.
Regards,
Jos,